Frequently Asked Questions
Everything you need to know about our premium home essentials.
What is the standard shipping timeframe for Chilly's orders?
All orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
How do I care for my Chilly's home products?
To maintain the longevity of your items, we recommend following the specific care instructions on the product label. Generally, our textiles are machine washable on a gentle cycle with mild detergent.
What is your return policy?
We offer a 30-day return window for all unused and unwashed items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Currently, Chilly's ships exclusively within North America. We are working on expanding our logistics to offer international shipping in the near future.
Are your products covered by a warranty?
Yes, all Chilly's home products come with a 1-year limited warranty against manufacturing defects. This does not cover normal wear and tear or damage caused by improper use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.